Job Description
Job Title: Product Owner
Location: Hybrid (minimum of 4 days a week in Okemos or Farmington Hills, MI)
Primary Responsibilities:
- Lead product discovery with business owners, customers, account relationship managers, operational teams, and other stakeholders to identify customer problems, business opportunities, product needs, and desired outcomes.
- Establish and communicate the product goal for an assigned product, capability, or domain, and maintain the roadmap within approved organizational strategies; operate as a subject matter expert for one or two assigned domain areas.
- Serve as the product decision authority for assigned scope by resolving conflicting stakeholder needs, evaluating alternatives, communicating tradeoffs, and escalating decisions that exceed delegated authority.
- Own and continuously order the product backlog based on customer value, business benefit, operational impact, risk, regulatory requirements, dependencies, and delivery constraints.
- Collaborate with Business Analysts, developers, testers, architects, user-experience professionals, and other delivery partners to evaluate business and technology alternatives and identify enterprise impacts and constraints.
- Lead backlog refinement and ensure user stories, acceptance criteria, business rules, and intended outcomes are sufficiently understood by the Agile team.
- Represent the product in Agile ceremonies and sprint, release, program, and roadmap-planning activities; coordinate sequencing, dependencies, and implementation of priorities across teams.
- Review completed increments and determine whether delivered work satisfies product intent, acceptance expectations, and business needs; lead or support demonstrations, readiness activities, implementation planning, communications, and training.
- Ensure agreed product measurements are tracked and evaluate product adoption, customer impact, operational performance, product quality, incidents, and realized business value using product metrics and analytics.
- Identify and lead opportunities to improve products, customer experiences, and business processes within the bounds of assigned product authority (typically one or two domains based on team assignments).
- Implementation of approved AI initiatives within assigned domain scope, including prototypes and domain-specific roadmaps, with appropriate human oversight and compliance.
- Be accountable for final signoff on story cards and defect fixes before migration to production, confirming acceptance criteria, business readiness, and release alignment.
- Support creation and execution of basic SQL queries to validate product behavior, confirm acceptance criteria outcomes, and investigate routine data issues in partnership with Business Analysts and engineering teams.
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