Job Description

Job Type: Contract, 6+ Months

Location: Tysons Corner, VA - Remote

STAFFXPERT LLC is seeking a Salesforce FSM Developer on behalf of our client in Tysons Corner, VA . Our client is seeking an experienced Salesforce Field Service Management (FSM) and Scheduling professional to serve as a Solution Lead across multiple public sector implementations. This role will lead the design, configuration, integration, and delivery of Salesforce FSM and Scheduler solutions supporting complex field operations and appointment scheduling.

The ideal candidate will bring 7+ years of hands-on Salesforce FSM and Scheduler experience, strong solution design capabilities, relevant Salesforce certifications, and the ability to translate business requirements into scalable, user-centric solutions.

• Lead end-to-end solution design and implementation of Salesforce Field Service Management and Salesforce Scheduler solutions.
• Partner with business and technical stakeholders to gather requirements and translate them into scalable solutions.
• Configure and customize FSM capabilities, including Service Appointments, Work Orders, Service Resources, Service Territories, Operating Hours, Work Rules, and Scheduling Policies.
• Design appointment booking processes, scheduling workflows, mobile experiences, and technician workflows.
• Integrate Salesforce FSM with external applications, portals, CRMs, and contact center platforms using APIs and middleware such as MuleSoft.
• Enable mobile field service capabilities, including offline functionality and technician productivity features.
• Provide technical leadership to developers, Salesforce administrators, business analysts, and project teams.
• Lead solution reviews, demonstrations, knowledge-transfer sessions, and client training.
• Ensure solutions adhere to security, data privacy, accessibility, and enterprise technology standards.
• Develop reusable assets, contribute to Salesforce best practices, and mentor team members.

• 7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler .
• Proven experience implementing Salesforce FSM solutions for large-scale field operations.
• Strong understanding of Service Appointments, Work Orders, Service Resources, Service Territories, and Scheduling Policies .
• Hands-on experience with Salesforce mobile field service applications and technician workflows.
• Experience integrating Salesforce FSM with external systems and portals.
• Familiarity with Salesforce Health Cloud, Service Cloud, and Experience Cloud .
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to lead solution design and work effectively across business and technical teams.
• Salesforce Certified Field Service Consultant certification.
• Salesforce Certified Administrator certification.

• Experience working in the public sector or healthcare domain.
• Experience with Amazon Connect, Genesys , or similar contact center technologies.
• Experience designing scheduling solutions for group events, mobile assessments, provider coordination, or comparable field operations.
• Experience working in Agile delivery environments.
• Familiarity with Jira, Confluence, and DevOps tools .
• Salesforce Certified Platform App Builder certification.
• Salesforce Certified Service Cloud Consultant certification.

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