Job Description

General responsibilities

• Check guests into and out of hotel in an accurate, efficient and courteous manner
• Efficiently and accurately handles all payments received at the property. this may be in the form of cash, credit card, etc
• Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
• Answer incoming calls within 3 rings with the appropriate greeting.
• Greet guests warmly and perform registration procedures
• Post all charges to guest accounts in an accurate and timely manner. Upon checkout ensure that all charges and collect payment.
• Sell and confirm room reservations using selling techniques and strategies

• Previous front desk experience is a plus
• Excellent written and oral skills required
• Positive interpersonal skills required
• Excellent computer and typing skills required. Excel and Word proficiency is desired

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